At Dans International Company Limited, we are committed to providing our clients with exceptional travel experiences. Our mission is to offer expert guidance, excellent customer service, and diverse travel options while adhering to the highest ethical and professional standards in the travel industry.
Booking and Reservation Policies:
Clients can book trips and make reservations by contacting us by email or by Phone. We shall appoint a dedicated Relationship manager who can understand your traveling needs and requirements.
Pricing and Payment Policies:
We are transparent about all costs associated with travel packages. We accept multiple payment methods, including credit cards and bank transfers.
Currency conversion rates will be provided for international transactions.
Customer Service and Communication:
Our team is committed to prompt, courteous, and helpful communication with clients. We strive to resolve client inquiries and concerns in a timely manner. Clients can reach us via phone, email, or in-person appointments.
Travel Documentation and Visa Assistance:
We provide guidance on necessary travel documents and visa requirements. Assistance with visa applications and documentation is available upon request.
Travel Insurance:
We offer travel insurance options and explain coverage details to clients. Clients will be informed about the importance of travel insurance for their protection.
Ethical and Legal Compliance:
We strictly adhere to all relevant laws, regulations, and industry standards. Client data privacy and protection are a top priority.
Supplier Relationships:
We partner with reputable Hotels, Restaurants and travel service providers. Agreements with suppliers ensure fair commissions and high-quality service for our clients.
Advertising and Marketing:
Our advertising practices are honest, accurate, and compliant with industry regulations. We represent travel packages truthfully to set realistic client expectations.
Environmental and Sustainability Policies:
We promote eco-friendly and sustainable travel options when possible. Encourage responsible travel practices among clients.
Security and Data Protection:
We implement robust cybersecurity measures to protect client data. Payment information is securely handled in compliance with industry standards.
Health and Safety:
Prioritize the safety and well-being of our clients during their travels. Provide information on emergency procedures and resources.
Staff Training and Development:
Our team undergoes continuous training to stay updated with industry trends. Staff is encouraged to pursue relevant certifications and professional development.
